You may pay for our services using Paypal or Stripe. When providing credit card information, the credit card must be your own. If the credit card does not belong to you, you must have permission from the account holder to use their card for your transactions.
We do not accept personal checks, money orders or direct bank transfers. Please note, items will not be shipped until the transaction has been cleared.
Any use of fraudulent chargebacks simply to get free merchandise is not only strictly prohibited, but also criminal fraud, and will be dealt with by reporting such chargebacks to your local police department and a credit bureau, as well as referring the matter to a court of competent jurisdiction.
2. ORDER CONFIRMATION
An email confirmation will be sent once payment has been received. Once the order has been confirmed, the item(s) will be processed, packed and shipped out and as such, it will not be possible to cancel your order. In the event that you opt to cancel the order after delivery, you agree that the associated delivery charges will be deducted from your payment before making any refund by us.
3. ORDER MODIFICATIONS
Please contact us as soon as possible if you need to modify or cancel your order. Modifications and cancellations can only be made before the order has been packed. We will not accept any modification or cancellation requests after the order has been packed or shipped.
4. SHIPPING CONFIRMATION
Once your order has been dispatched, shipping confirmation email will be sent. Please keep this email as a reference as it will also include your order tracking number, carrier and instructions on how to track your package.
5. DELIVERY & SHIPPING
Orders are shipped via DHL, S.F. Express, China Post or Hong Kong SpeedPost, depending on the shipping address.
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications or customs clearance.
We also reserve the right to cancel orders for certain limited edition items where information is incomplete and/or inaccurate.
6. RETURNS & EXCHANGES
You may return or exchange your item within 30 days from the date you received your order. All returned merchandise must be in new/original and resalable condition with all tags and original packing attached. Final sale items are not eligible for return or exchange.
To return or exchange your item(s), please email us stating the reason for your request. We will review your request and will send you a case number and Return/Exchange form once authorized. Please ensure to include your order number and case number on the Return/Exchange form, otherwise there may be delays in processing your return.
Once we receive your return, it will be processed within 10 business days and refunded to your original form of payment. We will email you once it has been processed. Shipping fees will not be refunded. If you have requested an exchange, the shipping fee for the new order will be waived.
Please note: All return shipping fees and other miscellaneous fees are the responsibility of the customer. Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
Upon dispute, Wax Face reserves the right to make the final decision on all returns cases.
7. PRICE CHANGES & STOCK AVAILABILITY
Prices are subject to change without prior notice.
While we endeavor to provide you with the most accurate and up-to-date information, occasionally ordered items may not be available as listed.
In the case that part of your order is unavailable or out of stock, the item(s) will be cancelled from the order with notification and where applicable, a refund shall be applied for the cost of the regarding item(s).
Wax Face ensures that all our product descriptions and prices are up-to-date and as accurate as possible. However, in few cases, pricing errors may occur with our listings. Should we discover a pricing error while processing your order and payment, we will immediately rectify the problem before cancelling and refunding you for your order. We will also make sure to inform you about the error with your order as soon as possible.